Refund policy

What you get back, when, and how long it takes. Written before you need it, which is the only time worth writing it.

Last updated 9 August 2026.

The short version

Cancel a Property Health Check before the visit is scheduled and you get the full ₹20,000 back.
Once a manager has travelled to the property, the visit is done and the fee stands.
Management fees are billed for the month they cover. Leave mid-month and the unused part comes back pro rata.
Tenant placement is charged on a successful tenancy. No tenancy, no fee.
If we billed you for something we did not do, tell us and we return it. No form, no window, no argument.

Property Health Check, ₹20,000 one-time

A one-time inspection of one property, priced on /pricing. It buys a manager's time on site, so the refund turns on whether that time has been spent.

Before a visit is scheduled: full refund.
Scheduled but not yet visited: full refund if you tell us at least 48 hours before the slot. Inside 48 hours we keep ₹2,500 for the manager's blocked day and return the rest.
After the visit: no refund, because the work is done and you have the report.
If we cannot complete the visit, for any reason on our side, including a manager we could not place in that city: full refund.

If the report reaches you and it is wrong, that is not a refund question. Write to us and we go back and redo the inspection at our cost.

Full management and Concierge+

Billed monthly, in arrears, for the month just worked. Full management is 5% of monthly rent with a floor of ₹2,500 per property per month. Concierge+ is 8% with a floor of ₹4,000.

End the engagement mid-month and we refund the unused days pro rata against the floor, or drop the percentage fee for uncollected rent, whichever applies.
We take no commission on rent and no markup on vendor bills, so there is nothing hidden in a repair invoice to refund. What the vendor charged is what you paid.
A vendor bill you did not approve is not yours to pay. If one slipped through above your approval floor, we return it.

Tenant placement

One month's rent, one time, charged only on a tenancy that actually starts. A tenant who signs and never moves in is not a successful tenancy, and the fee comes back. If the tenant we placed leaves inside 60 days for a reason that is ours, we place the next one without charging again.

Deposits and rent are not ours

Tenant deposits and collected rent are your money passing through, not our revenue, so they sit outside this policy. Rent reaches your account, usually an NRO account, with every deduction shown as a line item. A dispute about a deduction is a billing correction, and we fix those on any timeline you raise them on.

How to ask, and how long it takes

Write to [email protected] with the property and what you are asking for. There is no form.

We reply within 2 working days.
Approved refunds go back to the account you paid from within 10 working days.
Cross-border transfers can add time at your bank's end, which is outside what we control. We will tell you the day it left us.

If you think we got a refund decision wrong, say so and a human reads it again. We would rather return money than argue about it.

To end the engagement rather than reverse a charge, see cancellation. The prices themselves are at /pricing, and the wider agreement is in the terms.